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Terms & Conditions

When placing an order with Exceptional Designs, you automatically agree to the terms and conditions laid out below.  Please ensure you read this carefully before placing an order with us.  If you have any questions that may not be answered here or on our Frequently Asked Questions page, then please email us


As all designs are handcrafted, slight variations can sometimes occur, colours may vary slightly due to the settings on your computer monitor, for which we cannot accept responsibility.  All items are checked by our quality control before despatch and leave us in perfect condition. Any items that are damaged during transit may be returned as outlined in our return policy.

We take great care to accurately describe our products and all measurements are approximate. If you are unsure of anything, please contact us. Most of our items are delicate, so please store items in their individual gift packaging to avoid items being damaged or tarnished.


All images and content on this website are protected by copyright laws and may only be used with express written permission.  Unlawful copying may lead to legal action being taken.


We understand that our customers value their privacy and we therefore act responsibly to protect that privacy at all times. We confirm that the personal information requested from you is either for the purpose of processing your order or for the returns of information to you via email, is never provided to any third party.

Transactions are completed via PayPal and we never see your personal credit card details. We only ask for information we need in order to ensure your purchases arrive at the correct address.

All information that you provide to us, is used purely for the payment and the design process.


If any of the items are intended for children, we advise that they are to be supervised at all times. In the unlikely event that pieces are broken, the crystal & pearls may become a choking hazard if swallowed and wire can have sharp ends if broken. We accept no responsibility for injury caused by the destruction or misuse of these items.

All products are exclusive to Exceptional Designs and remain the intellectual property of Exceptional Designs.

We reserve the right to use designs in all advertising.